Terms and Conditions

Sale of Goods Terms and Conditions

shop.phoenixmeru.com

Last updated 8th MARCH 2023

Please read these Sale of Goods Terms and Conditions (“Terms”, “Terms of Use”) carefully before using the https://shop.phoenixmeru.com website (the “Service”) operated by Phoenix Meru (“us”, “we”, or “our”).

These Sale of Goods Terms and Conditions (“Terms”) apply to all orders placed by customers (“You” or “Your”) for merchandise goods (“Goods”) from Phoenix Meru, a sole trader registered in the United Kingdom (“Us” or “We”). By placing an order with Us, You agree to be bound by these Terms, which shall apply to the exclusion of any other terms and conditions.

  1. Definitions and Interpretation 1.1 In these Terms, the following definitions apply: (a) “Contract” means the contract for the purchase and sale of Goods; (b) “Force Majeure Event” means an event or circumstance beyond Our reasonable control; (c) “Order” means an order for Goods placed by You; (d) “Personal Information” means any information that identifies or can be used to identify You; (e) “We,” “Us,” or “Our” refers to Phoenix Meru; and (f) “You” or “Your” refers to the customer placing an Order.
  2. Information About Us 2.1 Phoenix Meru is a sole trader based in the United Kingdom. Our office is located at 11 Hilldowns Avenue, Portsmouth, Hants. PO2 8QZ. 2.2 You can contact Us by email at shop@phoenixmeru.com or by phone at 023 92 981909.
  3. The Contract 3.1 These Terms, together with Your Order and Our acceptance, constitute the entire agreement between You and Us for the purchase and sale of Goods. 3.2 Our acceptance of Your Order will occur when We email You to confirm Your Order has been accepted, at which point a Contract will come into existence between You and Us.
  4. Description and Specification of Goods 4.1 We take all reasonable care to ensure that all details, descriptions, and prices of Goods appearing on Our website are accurate. However, errors may occur from time to time, and in such cases, We reserve the right to correct any errors or inaccuracies and to cancel Your Order if necessary. 4.2 All images and descriptions of Goods are for illustrative purposes only and may not be representative of the actual Goods.
  5. Orders 5.1 You may place an Order by following the instructions on Our website. 5.2 When placing an Order, You warrant that all information You provide to Us is accurate and complete. 5.3 We reserve the right to refuse or cancel Your Order at any time for any reason, including but not limited to the unavailability of any Goods, an error in the price or description of any Goods, or an error in Your Order. 5.4 We may also refuse or cancel Your Order if We suspect any fraudulent activity or breach of these Terms.
  6. Price and Payment 6.1 The price of Goods will be as quoted on Our website at the time You place Your Order. 6.2 We may change the prices of Goods at any time, but changes will not affect any Orders that We have already accepted. 6.3 Payment for Goods must be made in full at the time of placing Your Order. Our accepted payment methods are stated at checkout. 6.4 You acknowledge that any failure to make payment in full may result in the delay or cancellation of Your Order.
  7. Delivery 7.1 We aim to dispatch all Orders within 7 days of Our acceptance of Your Order, subject to availability of Goods and any Force Majeure Event. 7.2 We will deliver the Goods to the address You specify in Your Order. 7.3 We will use all reasonable efforts to deliver the Goods within the estimated delivery time, but We do not guarantee delivery dates and times. 7.4 We reserve the right to use any carrier or delivery method to deliver the Goods to You. 7.5 You will become the owner of the Goods once they have been delivered to You. 7.6 If You do not take delivery of the Goods or fail to provide Us with adequate delivery instructions, We may cancel Your Order and retain the Goods. In this case, We will refund You the price of the Goods, but We may deduct any costs incurred by Us as a result of Your failure to take delivery.
  8. Faulty, Damaged or Incorrect Goods 8.1 If the Goods You receive are faulty, damaged or incorrect, You must notify Us in writing within 14 days of receipt of the Goods. 8.2 We will investigate the matter and, if We agree that the Goods are faulty, damaged or incorrect, We will offer You a full refund or replacement. 8.3 We will not be liable for any fault or damage caused by normal wear and tear, misuse or neglect of the Goods, or any alterations or repairs made by You or a third party.
  9. Returning Goods If You Change Your Mind 9.1 If You change Your mind and wish to return the Goods, You must notify Us in writing within 14 days of receipt of the Goods. 9.2 You must return the Goods to Us in their original packaging and in the same condition as when You received them. 9.3 We will refund You the price of the Goods, but We will not refund any delivery charges or any costs You incur in returning the Goods to Us.
  10. Our Liability 10.1 We will not be liable for any loss or damage caused by a Force Majeure Event. 10.2 Our liability for any other loss or damage arising out of or in connection with the Contract shall be limited to the price of the Goods. 10.3 We will not be liable for any indirect or consequential loss or damage, or for any loss of profit, revenue, goodwill or business opportunity.
  11. Events Outside of Our Control (Force Majeure) 11.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under the Contract that is caused by a Force Majeure Event. 11.2 If a Force Majeure Event occurs, We will use all reasonable efforts to minimize the impact on Our performance under the Contract, and We will inform You as soon as reasonably possible.
  12. Communication and Contact Details 12.1 If You wish to contact Us in writing, You can do so by email or post at the address provided in clause 2.2. 12.2 If We need to contact You, We will do so by email or phone using the contact details You provide to Us when placing Your Order.
  13. Complaints and Feedback 13.1 If You have any complaints or feedback about Our Goods or services, please contact Us using the details provided in clause 12.1. 13.2 We will investigate any complaints or feedback and will respond to You as soon as reasonably possible.
  14. How We Use Your Personal Information (Data Protection) 14.1 We will only use Your Personal Information in accordance with Our Privacy Policy, which can be found on Our website.
  15. Other Important Terms 15.1 We may transfer Our rights and obligations under the Contract to another organization, but this will not affect Your rights or Our obligations under these Terms. 15.2 You may only transfer Your rights or Your obligations under the Contract to another person if We agree in writing. 15.3 If We fail to insist that You perform any of Your obligations under these Terms, or if We do not enforce Our rights under these Terms, or if We delay in doing so, that will not mean that We have waived Our rights against You and will not mean that You do not have to comply with those obligations. 15.4 If any provision of these Terms is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not be affected. 15.5 These Terms constitute the entire agreement between You and Us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to their subject matter. 15.6 You acknowledge that You have not relied on any statement, promise, assurance, warranty, representation or understanding made or given by or on behalf of Us that is not set out in these Terms. 15.7 You and We agree that We will have no liability for any breach of these Terms caused by any event or circumstance beyond Our reasonable control.
  16. Alternative Dispute Resolution 16.1 We will try to resolve any disputes with You quickly and efficiently. If You are not happy with how We have handled any complaint, You may want to consider using an alternative dispute resolution (ADR) provider. 16.2 If You want to use an ADR provider, We will try to agree on the provider with You. 16.3 If You are in the UK, the European Commission provides an online dispute resolution platform, which can be accessed at http://ec.europa.eu/consumers/odr/.
  17. Governing Law and Jurisdiction 17.1 These Terms and the Contract are governed by English law. 17.2 Any dispute or claim arising out of or in connection with these Terms or the Contract will be subject to the exclusive jurisdiction of the English courts.
  18. Thank you for choosing to shop with Phoenix Meru. If You have any questions about these Terms and Conditions, please contact Us using the details provided in clause 12.1.

Terms and Conditions of Use

phoenixmeru.com

Last updated: 30TH JANUARY 2021

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://phoenixmeru.com website and associated subdomains (the “Service”) operated by Phoenix Meru (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access the Service.

Accounts

When you create an account with us, you must provide us with information that is accurate, complete and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Phoenix Meru and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Phoenix Meru.

Phoenix Meru has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Phoenix Meru shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the United Kingdom without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.